{"id":3,"date":"2020-09-29T14:17:28","date_gmt":"2020-09-29T14:17:28","guid":{"rendered":"https:\/\/protechlinekenya.com\/shop\/?page_id=3"},"modified":"2025-05-06T09:10:40","modified_gmt":"2025-05-06T06:10:40","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/protechlinekenya.com\/shop\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"
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PROTECH LINE<\/p>\n<\/h2>\n

Overview<\/h2>\n

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At Protech Line, we prioritize customer satisfaction and strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, our refund and returns policy provides a clear process to address your concerns.<\/p>\n

Eligibility for Returns:<\/span><\/p>\n

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  1. Returns are accepted within 7 days<\/span> from the date of purchase.<\/li>\n
  2. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.<\/li>\n
  3. Tires that have been mounted, used, or damaged due to improper handling are not eligible for return unless a manufacturer defect is evident.<\/li>\n<\/ol>\n

    Return Process:<\/span><\/p>\n

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    1. Contact Customer Service:<\/span> Reach out to our customer service team via email or phone to initiate your return. Please provide your order number and reason for the return.<\/li>\n
    2. Obtain a Return Authorization:<\/span> Our team will issue a Return Authorization (RA) number, which must be included with your returned item.<\/li>\n
    3. Package the Item:<\/span> Ensure the item is securely packaged in its original packaging. Clearly mark the RA number on the package.<\/li>\n
    4. Ship the Item:<\/span> Return the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to an error on our part.<\/li>\n<\/ol>\n

      Refund Process:<\/span><\/p>\n